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ISO/IEC 20000-1:2018

IT Service Management System

Excellent IT services... optimized operations... guaranteed satisfaction

Certifiable IT Service Management Technology
1

Standard Definition

Overview of ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018 is the global standard for IT service management, transforming your IT department into a center of excellence delivering exceptional services, achieving internal and external customer satisfaction, and supporting your business growth with high efficiency.
2

Standard Importance

Why is this standard important?

Because 70% of companies depend completely on IT, and service downtime costs reach $5,600 per minute. System implementation achieves: 60% improvement in service quality, 75% reduction in downtime, 80% increase in user satisfaction, improved operational efficiency, cost reduction.
3

Implementation Benefits

Advantages your organization will gain

60% improvement in IT service quality, 75% reduction in downtime, 80% increase in user satisfaction, improved operational efficiency, reduced operational costs, faster technical problem resolution, improved security and reliability
4

Target Organizations

Who can implement this standard?

Essential for all IT service providers: internal IT departments, hosting and cloud companies, network service providers, software development companies, data centers, telecommunications companies, managed service providers.
5

Implementation Scope

How is the standard implemented within the organization?

The system covers all IT services: incident and problem management, change and release management, configuration and asset management, service level management, security management, capacity and availability management, service continuity management, relationship management.
6

Assdaf Methodology

How we help you qualify and obtain certification

At Assdaf, we believe that IT is the heart of modern business. Our methodology includes: assessing current IT services, designing integrated service strategy, implementing global best practices, developing specialized teams, performance measurement and continuous improvement.
7

Certification Benefits

Additional advantages of obtaining certified accreditation

Assdaf your partner in transforming IT into a powerful growth engine. We guarantee exceptional IT services that support your goals and achieve your ambitions. Excellent services, high efficiency, guaranteed satisfaction, sustainable growth.

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Standard Information
Standard Code ISO/IEC 20000-1:2018
Category Information Security, Privacy & Digital Services
Version 2018
Type Certifiable
Family IT Service Management
Sector Technology
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