عربي AR
Login | Register
Logo
Kingdom of Saudi Arabia, Riyadh, Southern Ring Road, Exit 20
+966599861872 info@assdaf.com.sa
9:00am - 5:00pm From Saturday until Thursday

Press Enter to search

----
العربية
Login Register

+966599861872

info@assdaf.com.sa

ISO 10004:2018

Customer Satisfaction Monitoring and Measurement

Accurate measurement... real satisfaction... sustainable success

Guideline Customer Management Universal
1

Standard Definition

Overview of ISO 10004:2018

ISO 10004:2018 is your smart compass for measuring customer satisfaction with scientific accuracy, revealing hidden truths behind your customers' feelings, and guiding you toward right decisions that ensure their permanent satisfaction and your continuous success.
2

Standard Importance

Why is this standard important?

Because acquiring a new customer costs 5 times more than retaining an existing one, and 92% of companies use customer satisfaction as a key performance indicator. Standard implementation achieves: deeper understanding of customer needs, 65% improvement in services, 80% increase in customer retention, informed decision making.
3

Implementation Benefits

Advantages your organization will gain

Deeper understanding of customer needs and expectations, 65% improvement in services and products, 80% increase in customer retention, informed data-driven decision making, improved financial performance, increased revenue, enhanced competitive advantage
4

Target Organizations

Who can implement this standard?

Vital for all organizations seeking excellence: trade and service companies, banks and financial institutions, technology companies, hospitals and clinics, insurance companies, hotels and restaurants, airlines, educational institutions.
5

Implementation Scope

How is the standard implemented within the organization?

The standard covers all aspects of satisfaction measurement: designing smart surveys, collecting data through various methods, analyzing results and trends, measuring performance indicators, benchmarking performance, identifying improvement opportunities, monitoring progress and development.
6

Assdaf Methodology

How we help you qualify and obtain certification

At Assdaf, we believe that satisfaction measurement is both science and art. Our methodology includes: designing advanced measurement tools, applying advanced statistical methods, analyzing data with artificial intelligence, developing interactive reports, building smart dashboards, training teams on analysis.
7

Certification Benefits

Additional advantages of obtaining certified accreditation

Assdaf your partner in understanding your customers' hearts and minds. We help you read their feelings and expectations accurately, and transform this understanding into real and sustainable success. Deep understanding, smart decisions, guaranteed success.

Start Your Certification Journey

Get a custom quote for your organization today

Get Quote Contact Us

Get Custom Quote

Get detailed custom pricing for your organization needs

Request Free Quote Call Now
24 Hours
Guaranteed
Free
Standard Information
Standard Code ISO 10004:2018
Category Customer Experience & Satisfaction Systems
Version 2018
Type Guideline
Family Customer Management
Sector Universal
Need Additional Help?

Our expert team is available to answer your questions

Contact Us WhatsApp

Related Standards

Other standards in the same category

ISO 10002:2018
Customer Complaints Management

Smart complaints... quick solutions... happy customers

Most Popular Standards

Essential standards you might be interested in

ISO 13485:2016
Medical Devices Quality Management System

Safe devices... protected lives... guaranteed healthy future

ISO 9001:2015
Quality Management System

The global foundation for building quality and enhancing trust

ISO/IEC 27001:2022
Information Security Management System

Impenetrable digital fortress... protected data... unshakeable trust

ISO 14001:2015
Environmental Management System

Real environmental sustainability and guaranteed cost savings